Returns, Refunds & Complaints Policy
Our Commitment to Fresh Flowers in Camberley
At Flower Delivery Camberley, our highest priority is delivering the freshest flowers to our local Camberley community—whether you’re sending blooms to a loved one, brightening your workplace, or marking a special occasion. As a trusted local florist, we take pride in sourcing quality flowers and ensuring each arrangement arrives in excellent condition.
Freshness Guarantee & Flower Quality
Your satisfaction is extremely important to us. We guarantee that all our floral arrangements delivered in Camberley and neighbouring areas will arrive fresh and beautiful, just as you expect. We select premium blooms and expertly arrange them to stay vibrant for as long as possible.
Typically, you can expect our flowers to last a minimum of 5 days from the day of delivery, provided they are cared for according to our guidelines. We recommend changing the water regularly, trimming the stems, and keeping arrangements away from direct sunlight or heat sources to prolong freshness. Each delivery includes care instructions to help preserve your flowers.
Damaged-on-Arrival & Unsatisfactory Flowers
If your flowers arrive damaged or not as expected, please notify us as soon as possible—ideally within 24 hours of delivery—so we can resolve any issue promptly. Damage may include wilting, breakage, or significant deviation from the ordered arrangement.
To assist our quality control and help us improve, we may request a photograph of the delivered flowers. This helps us identify where problems have occurred and rectify them for you and future customers.
Refunds and Replacement Options
If your delivered flowers do not meet our guaranteed freshness window or arrive damaged, you have two options:
- Replacement: We will send a new arrangement at the earliest possible opportunity, using the freshest flowers available.
- Refund: If a replacement isn’t suitable, we can process a full or partial refund, depending on the nature of the problem.
Rest assured, every concern is handled on a case-by-case basis, and your satisfaction is our priority. We aim to resolve all issues quickly so you can continue to rely on us for all your Camberley flower needs.
Complaints Process
We welcome your feedback, as it helps us maintain the highest standards of local service. If you have a complaint about any aspect of your experience with Flower Delivery Camberley, please contact us promptly with your order details and a description of the issue.
Our team will investigate thoroughly and respond within two working days. Your comments and concerns will always be addressed with care and professionalism. We continue to serve Camberley households and local businesses with pride, and look forward to resolving any concerns to your satisfaction.
Why Choose Flower Delivery Camberley?
As a local florist, we value our customers and reputation within the Camberley community. From prompt delivery to guaranteed freshness and attentive aftercare, we’re committed to making every flower purchase delightful and worry-free. Thank you for trusting us for all your floral needs—your satisfaction matters the most.
