Flower Delivery Camberley - Online Purchase Terms

Introduction and Scope of Terms

These Terms & Conditions govern all online purchases of flower delivery services through Flower Delivery Camberley. By placing an order on our website for delivery within Camberley or its surrounding areas, you agree to adhere to the policies detailed herein. Please read these terms carefully before placing your order as they form the legal contract between you (the customer) and Flower Delivery Camberley (the supplier).

Please note: These terms apply to all customers based in Camberley and neighbouring regions to whom we provide online flower delivery services.

Order Process

To place an order for flowers or related products, customers must select their desired products on our website, add them to the basket, and proceed to the checkout page. During the checkout process, you will be prompted to provide accurate delivery details, recipient names, contact information, and select a preferred delivery date and time slot (where available). It is your responsibility to ensure that all details supplied are correct, as errors may result in late or misdirected delivery.

After submitting all required information and finalising payment, you will receive an order confirmation on the site and by electronic confirmation. This confirmation is not acceptance of your order, but an acknowledgment that your request has been received.

A contract is formed only once we have reviewed your order internally, confirmed product availability, and have sent you a final confirmation email stating that your order will be processed and delivered. Should we, for any reason, be unable to fulfill your order (for example due to stock shortages or address issues), we will contact you promptly and offer an alternative or refund as appropriate.

Product Availability and Substitution

Due to the seasonal and perishable nature of flowers, all products shown are subject to availability. In the event a particular flower or item is unavailable, we reserve the right to substitute with a similar product of equal or greater value. We will make every reasonable effort to inform you of significant substitutions before your order is dispatched.

We strive to ensure that all photographs, descriptions, and details on our website are as accurate as possible. Please note that due to natural variations, delivered flowers may occasionally differ slightly from the website images in terms of colour, variety, or overall arrangement.

Payments

All payments for flower delivery orders placed online must be made at the time of purchase. Payment options include all major UK credit and debit cards through our secure payment gateway, and other payment methods which may be offered from time to time.

All prices displayed on the website are stated in British Pounds Sterling (GBP) and include VAT, where applicable. Additional delivery charges may apply based on the location (such as remote areas surrounding Camberley) and are displayed at the checkout prior to final payment.

If your payment fails to process, your order will not be accepted or fulfilled. We do not store your payment details on our system; all online payments are processed securely in line with current data protection and PCI DSS requirements.

Delivery Policy

We provide flower delivery services throughout Camberley and extend to nearby locations, subject to confirmation at the time of ordering. Orders are delivered by hand, or via our trusted courier partners, to the address specified during checkout.

While we make all reasonable efforts to deliver on your chosen date and within any stated time slot, delivery times are not guaranteed due to variables such as traffic, weather, and recipient availability. Same day delivery and specific time slots may be available upon request but are subject to confirmation.

If the recipient is unavailable at the time of delivery, our delivery personnel will attempt to leave the flowers in a safe place, with a neighbour, or will leave a calling card with details for re-delivery or collection. Responsibility for the flowers transfers to the customer or recipient once delivery has been made to the specified address or authorised third party.

Changes, Cancellations & Refunds

Should you wish to amend or cancel your order, you must notify us as soon as possible after placing your order. Cancellations are permitted up to 24 hours in advance of the scheduled delivery date. To request a cancellation, you must contact us via the customer service section found on our website, quoting your order number and relevant details.

Orders that have already been prepared, dispatched, or delivered cannot be cancelled or amended. As our products are perishable, we regret that refunds will only be given in cases where the delivered order does not substantially match the product ordered or arrives damaged. All refund requests must be submitted within 24 hours of delivery, including photographic evidence where applicable, for assessment and consideration. Our decision regarding refunds, replacements, or remedies is final.

Refunds will be processed using the original payment method and will be initiated within 5 working days of approval. Please note that it may take longer for funds to appear in your account depending on your bank's policies.

Quality Assurance and Complaints

We are committed to delivering fresh, high-quality flowers and arrangements for every order. Should you be dissatisfied with the condition of your order upon arrival, please notify us as soon as possible, ideally within 24 hours of delivery. Include your order details and clear photographs of the product(s) in question. We will review your complaint and aim to resolve the matter in a timely and fair manner.

Use of Website and Content

Use of our website is subject to our Privacy Policy and other applicable terms. We grant you a non-exclusive, non-transferable licence to use the website for personal, non-commercial purposes in connection with ordering flower delivery in Camberley and surrounding areas. Downloading, copying, or modifying any part of our website or its content for commercial or unauthorised purposes is strictly prohibited.

Limitation of Liability

To the maximum extent permitted by law, Flower Delivery Camberley shall not be liable to you or any third party for any indirect, special, incidental, or consequential losses or damages arising in connection with the use of our website or purchase of products, including but not limited to loss of data, revenue, or enjoyment, whether such losses are foreseeable or not.

Our total liability to you for any claim arising out of or in connection with an order placed with us shall be limited to the value of your order in respect of the relevant delivery. Nothing in these terms excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to limit or exclude our liability.

Force Majeure

We are not liable for any failure or delay in performing our obligations if such failure or delay results from an event, circumstance, or cause beyond our reasonable control, including but not limited to natural disasters, severe weather, strikes, acts of terrorism, epidemics, or disruptions in transport or communications networks.

Personal Data Protection

We take the privacy and security of your personal details seriously. Please refer to our Privacy Policy for details on how your information provided during our order process is collected, stored, and used in compliance with applicable data protection laws in England and Wales.

Governing Law and Jurisdiction

These Terms & Conditions, and any disputes arising in connection with them or your use of our website or services, are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any claim or dispute arising from these terms, your order, or use of our website.

Severability and Variations

If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Flower Delivery Camberley reserves the right to amend or update these Terms & Conditions from time to time and will publish the latest version on our website. Your continued use of our website and services constitutes acceptance of any changes.

Customer Support

If you have any questions regarding these Terms & Conditions or need assistance with a flower delivery in Camberley and the surrounding areas, please visit the customer service section on our website for further guidance. We are committed to providing a supportive and professional service to all our customers.

Thank you for choosing Flower Delivery Camberley. Please retain a copy of these Terms & Conditions for your reference.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Camberley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Camberley.

For assistance with orders, returns or account queries, please fill out the Contact Us form.